Published SLAs
Your message lands with a small group of people who actually own the answer, not a triage queue.
Send one email.
We will pick up the rest.
No support black hole and no chatbot. One inbox, owned by a person, with a response time we publish in writing.
One inbox. A real owner.
Response times are commitments, not aspirations. Counted from when the message arrives.
Account questions, custom plans, dedicated workers and IPs, volume pricing, procurement, partnerships, feedback, or simply saying hello.
From send to reply, in three steps.
We do not put a ticket form between you and the team. The shape below is the whole process.
- 01You send
Send us a note. One human gets the message, not a triage queue.
- 02We route
The owning team picks it up. Whoever covers your topic reads it first, so it does not bounce between people.
- 03You hear back
A real reply within the response time published above. No tracker, no autoresponder loop.
Async-first, distributed.
Muster CRM is built and run by Cdaeris Agency. Meetings are by appointment, scheduled through your account contact.
Before you write in.
No. We keep support over email so the answer is searchable, attributable, and reviewable later. For an enterprise plan, your account team will set up a dedicated Slack channel.
Within one business day, usually faster. Business hours are 09:00 to 18:00 US Eastern, Monday through Friday, excluding US federal holidays.
Sometimes. Open roles are listed on the careers page when they exist. If nothing is posted but you think you would be a strong fit, reach out with a short pitch and a link to your work.